Complaints Policy

Complaints Procedure

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be time where our customers may not be completely satisfied. To ensure that we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction. Whilst the removals team are present at the house please inspect the furniture to ensure everything has been carried our to our usual high standards. If you do not have time to inspect all the furniture, then you may request an extension of up to 7 days by contacting the office. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. It is important that the damaged item is not moved by a 3rd party, unless advised by a member of staff at Movingeverywhere.  A photo would be required prior to the item being handled by yourself or anyone on your behalf. Either call us on 0161 238 8915, or write to us at Unit 3, Westbrook Road, Trafford Park, Manchester, M17 1AY, or email us at admin@movingeverywhere.co.uk and we aim to respond within 24 hours of receiving your complaint and where possible, will provide you with a date to remedy any issues raised. Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we have range of support services available to us and our customers. Once of these services is access to an Independent Alterative Dispute Resolution (ADR) Service, which enables our customers to seek and impartial review of a complaint in the unlikely event we are unable to resolve it between ourselves. This is is a free service by telephoning them on 0333 241 3209.

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